Privacy Policy

This Privacy Policy explains how Safwa Boutique – ADI COMPANY SAS (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you use our website www.safwaboutique.com.

By using our website, you agree to this policy.

1. Who we are

Safwa Boutique – ADI COMPANY SAS
SIRET: 95217651900019
Address: Marseille, France
Email: contact@safwaboutique.com

We act as the Data Controller under the GDPR.

2. Personal data we collect

We may collect the following categories of data:

a) Information you provide directly

• First and last name

• Shipping and billing address

• Email address

• Phone number

• Order details

• Return/refund requests

• Messages sent to customer support

b) Payment information

Payments are processed by secure partners (Stripe, PayPal).
👉 We never store full credit card details.

c) Data collected automatically

• IP address

• Browser and device type

• Pages viewed

• Session duration

• Navigation history

• Technical logs and cookies

d) Cookies

Used for:

• Website functionality

• Shopping cart and sessions

• Analytics (Google Analytics)

• Advertising (Google Ads, Meta)

You can manage or disable cookies in your browser settings.

3. How we use your data

We use your personal data to:

• Process and deliver your orders

• Manage your customer account

• Provide customer service

• Handle returns and refunds

• Send order confirmations and tracking updates

• Improve your user experience

• Prevent fraud and abuse

• Comply with legal obligations (tax, invoicing)

• Send marketing emails (with your consent)

4. Legal basis (GDPR)

We process your data under the following legal grounds:

• Contract performance (orders, deliveries)

• Legal obligation (invoicing, accounting)

• Legitimate interest (security, analytics)

• Consent (newsletter, marketing cookies)

5. Data retention

• Order data: 6–10 years

• Inactive customer accounts: 3 years

• Marketing emails: until you unsubscribe

• Cookies: up to 13 months

6. Sharing your data

We may share your information with:

• Shipping carriers: La Poste, UPS, DHL, Mondial Relay

• Payment providers: Stripe, PayPal

• Technical and hosting providers

• Analytics/advertising providers: Google, Meta

• Legal authorities when required

👉 We never sell your personal data.

7. International transfers

Some partners may transfer data outside the EU.
We ensure:

• Standard Contractual Clauses (SCC)

• GDPR-compliant protection

• Enhanced security

8. Your rights

Under GDPR, you have the right to:

• Access your data

• Rectify your information

• Request deletion (“right to be forgotten”)

• Object to processing

• Restrict processing

• Withdraw consent

• Data portability

To exercise your rights:
📧 contact@safwaboutique.com

9. Data security

We apply strict security measures:

• HTTPS encryption

• Secure servers

• Fraud prevention systems

• Regular software updates

• Restricted data access

No system is 100% secure, but we take all necessary precautions.

10. Children’s privacy

Our website is not intended for children under 16 years old.
We do not knowingly collect their data.

11. Cookies

Upon your first visit, a cookie banner allows you to:

• Accept

• Refuse

• Customize preferences

• Learn more

You may disable cookies at any time.

12. Changes to this policy

We may update this Privacy Policy at any time.
The latest version will always be available on this page.

13. Contact

For any questions:

Safwa Boutique – ADI COMPANY SAS
Email: contact@safwaboutique.com