TERMS AND CONDITIONS OF SALE

Safwa Boutique – ADI COMPANY SAS

PREAMBLE

These Terms and Conditions of Sale apply to all purchases made on the Safwa Boutique website (safwaboutique.com), operated by:

ADI COMPANY SAS
107 Boulevard National
13003 Marseille – France
Phone: +33 7 45 09 62 06
Email: boutique.safwa@gmail.com

Safwa Boutique sells the following products: perfumes, books, natural products, clothing.

Confirming an order means full and unconditional acceptance of these Terms and Conditions.

ARTICLE 1 – PRINCIPLES

These Terms and Conditions represent the entire agreement between the parties.
They prevail over any other document or condition.

Safwa Boutique may modify these Terms at any time.
The version applicable is the one in effect at the time of purchase.

Valid until December 31, 2025.

ARTICLE 2 – SCOPE

These Terms govern the online sale of products offered by Safwa Boutique.
They apply to purchases delivered in mainland France and Corsica.

For deliveries to DOM-TOM or abroad, please contact:
📧 boutique.safwa@gmail.com

Products concerned: perfumes, books, natural items, clothing.

ARTICLE 3 – PRE-CONTRACTUAL INFORMATION

Before placing an order, the customer acknowledges having received clear and understandable information regarding:

• essential characteristics of the product

• price

• delivery costs

• delivery timeframe

• seller’s identity and contact details

• legal warranties

• digital content functioning and compatibility (if applicable)

This complies with Article L.221-5 of the French Consumer Code.

ARTICLE 4 – ORDERING

Orders can be placed online from the catalog.

To validate the order, the customer must:
✔ accept the Terms and Conditions
✔ choose the delivery address and method
✔ validate payment

The order becomes final after:

• email confirmation

• full receipt of payment

The seller reserves the right to block any order in case of error, payment issue, or suspicious activity.

Customer support:
📞 +33 7 45 09 62 06
📧 boutique.safwa@gmail.com

ARTICLE 5 – ELECTRONIC SIGNATURE

Providing bank card details and final confirmation of the order constitute:

• proof of agreement

• acceptance of all operations carried out

In case of fraudulent card use, the customer must contact the seller immediately.

ARTICLE 6 – ORDER CONFIRMATION

The seller sends an email confirmation for every validated order.

ARTICLE 7 – PROOF OF TRANSACTION

Digital records stored in Safwa Boutique’s systems constitute proof of communications, orders, and payments.

Invoices are archived securely.

ARTICLE 8 – PRODUCT INFORMATION

Products listed on the site are available while stocks last.

Descriptions and photographs are as accurate as possible but may include minor discrepancies.

Images are not contractually binding.

ARTICLE 9 – PRICES

Prices are shown in euros (€) including VAT.

Delivery fees are added before final payment.

Any VAT or tax changes may affect product pricing automatically.

ARTICLE 10 – PAYMENT METHODS

Orders must be paid in full when placed.

Accepted payment methods:

• Credit card

• PayPal

The seller may refuse any order in the event of a previous unpaid order, ongoing dispute, or payment refusal.

ARTICLE 11 – AVAILABILITY – REFUND – ORDER CANCELLATION

Shipping time: within 24 business hours (except during peak periods).

Estimated delivery time within France: 2 to 7 days.
Legal maximum: 30 days.

If delivery is delayed, the customer may:

• request a new delivery date

• cancel the order if delay is essential

• obtain a refund within 14 days

In case of product unavailability:

• refund within 14 days
  or

• replacement

ARTICLE 12 – DELIVERY

Delivery means transfer of physical possession to the customer.

Products are delivered to the address provided.
Incorrect addresses requiring re-shipment will incur additional customer fees.

Upon delivery, the customer must check the package:

• If damaged → refuse the parcel

• Write clear reservations on the delivery slip

• Confirm the issue to the carrier within 2 business days

Any return must be requested within 14 days.

ARTICLE 13 – DELIVERY ERRORS

Any complaint must be made:

• on the delivery day, or

• the next working day

Contact:
📞 +33 7 45 09 62 06
📧 boutique.safwa@gmail.com

A return number will be issued.
Products must be returned complete and in their original condition.

Return costs are paid by the seller in case of delivery error.

ARTICLE 14 – LEGAL WARRANTIES

14.1 Legal Guarantee of Conformity

(Articles L.217-3 to L.217-20)

• valid for 2 years

• repair or replacement

• no proof of defect needed within 24 months (new products)

14.2 Warranty Against Hidden Defects

(Articles 1641 to 1649 Civil Code)

The customer may request:

• cancellation of sale
  or

• price reduction

ARTICLE 15 – RIGHT OF WITHDRAWAL

The customer has 14 days from the date of delivery to withdraw.

Return conditions:

• product unused

• complete

• in original packaging

• return shipping at customer’s expense

Refund within 14 days.

Excluded items:

• personalized products

• opened hygiene products (perfumes, cosmetics)

• downloadable digital products already started

• newspapers and magazines

• perishable goods

ARTICLE 16 – FORCE MAJEURE

Any event beyond the control of the parties (natural disaster, strike, transport blockage, etc.) suspends contractual obligations.

If lasting more than 3 months, the contract may be terminated.

ARTICLE 17 – INTELLECTUAL PROPERTY

All website content is the exclusive property of Safwa Boutique.
Any reproduction is strictly prohibited.

ARTICLE 18 – DATA PROTECTION (GDPR)

Personal data is collected for order processing.

Customer rights:

• access

• rectification

• erasure

• opposition

• portability

Details are available in our Privacy Policy.

ARTICLE 19 – PARTIAL INVALIDITY

If any clause is declared invalid, the remaining clauses remain in effect.

ARTICLE 20 – NON-WAIVER

Failure to enforce a clause does not constitute a waiver.

ARTICLE 21 – HEADINGS

Headings are for convenience and do not affect interpretation.

ARTICLE 22 – CONTRACT LANGUAGE

In case of dispute, only the French version prevails.

ARTICLE 23 – MEDIATION

The customer may refer disputes to an approved mediator.
EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/

ARTICLE 24 – APPLICABLE LAW

French law applies.
Competent jurisdiction: French courts.